Your First Bulk Order of Natural Wallcovering

What Is the Typical Ordering Process?

Why Are Dye Lots So Important?

A dye lot (also called a "run number" or "batch number") identifies a specific production run. Every roll in a dye lot was dyed at the same time, using the same formula, in the same vat. This means the color is as consistent as natural materials allow.

Different dye lots will have visible color variation — even the same SKU, same color name. This is because natural fibers absorb dye slightly differently from batch to batch. On a wall, rolls from different dye lots create a noticeable "banding" effect that looks like a mistake.

Dye lot rules

• Order all rolls for a project from the same dye lot — this is the single most important rule in bulk ordering
• Order extra (10–15% overage) from that same dye lot — if you need more later, the exact lot may not be available
• Record the dye lot number — keep it for future reorders and repairs
• Inspect all rolls on arrival — verify every roll carries the same dye lot number before signing delivery

How Much Should You Order?

Calculate your wall area (in m²), then add overage:

Use our wallcovering calculator to estimate your exact roll count based on room dimensions.

What Are the Minimum Order Quantities?

• Stock items (standard colors): Flexible — we can accommodate smaller trial orders for first-time distributors
• Custom colorways: 50-roll minimum — custom dyeing requires a production minimum to be economically viable
• OEM / private label: 50 rolls minimum — includes your brand on packaging, labels and documentation

If you're testing a new market or material, ask about trial order options for stock items. We understand that first-time buyers need to validate demand before committing to large quantities.

What Are Standard Lead Times?

Lead time starts from sample approval + deposit receipt. Factor in 2–4 weeks of ocean freight (FOB Shanghai to major ports) for total project planning.

How Does Payment Work?

Payment is structured in stages to protect both buyer and manufacturer:

• Samples: 100% prepaid (Wise transfer)
• Small orders: Deposit + balance before shipment
• Trial orders: 50% deposit + 50% before shipment; standard volume: 30% + 70% before shipment
• Established accounts: Improved terms available after 3+ successful orders

Accepted payment methods: Wise transfer, T/T bank wire, L/C (letter of credit for large orders).

What Should You Check When Goods Arrive?

1. Carton count: Verify the number of cartons matches the packing list
2. Dye lot consistency: Check that every roll carries the same dye lot number
3. Physical inspection: Unroll 1–2 rolls per carton and inspect for defects, color consistency and fiber quality
4. Compare to approved sample: Check the delivered material against your approved production sample
5. Document issues immediately: Photo evidence within 14 days of receipt is required for quality claims

Important: Natural wallcovering has inherent variation in color, texture and fiber structure. Subtle differences between rolls within the same dye lot are normal characteristics of natural materials — not defects. Significant deviations from the approved sample, however, are legitimate quality concerns.

Frequently Asked Questions

How does sample support work?

We provide a free Digital Sample Kit within 24 hours of inquiry. Physical Swatch Packs are $45 USD including DHL worldwide and are credited on your first order over $500. This ensures serious buyers get quality samples quickly while covering real shipping costs.

What if I need a custom color?

Custom colorways are available with a 50-roll minimum. The process starts with a color reference (Pantone, RAL, or physical sample), followed by a production sample for approval. Once approved, production takes 4-6 weeks for standard materials and 5-8 weeks for specialty materials. Custom colors can also be exclusive to your territory.

What shipping documents do you provide?

Standard export documentation includes: commercial invoice (CI), packing list (PL), certificate of origin (CO), and phytosanitary certificate (if required by your country). SGS pre-shipment inspection can be arranged at buyer's cost. Default trade terms are FOB Shanghai; CIF quotes are available for major US and European ports.

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