01
What is your MOQ?
Trade orders start at 50 rolls per SKU. We will run samples and short pilot batches below that, but the per-roll price reflects setup cost. Hospitality projects with 1,000+ rolls are quoted per project.
FAQ · Vol. A · No. 02
Common questions,
honest answers.
02
What is the lead time on a typical order?
Sampling: 7–10 days for stock colors, 14 days for Pantone matches. Bulk trade orders: 35 days from approved proof to FOB. Custom replication from a mailed sample: 14–21 days for the proof, then 35 days for bulk.
03
Which certifications do you hold?
FSC Mix, ASTM E84 Class A (where specified), CA TB117-2013, ISO 9001, and REACH SVHC compliance. Test reports go out with every project order — ask if you need them earlier.
04
How do you ship and what Incoterms?
Default is FOB Shanghai. We routinely run CIF and DDP to North America and Europe, and we coordinate with project FF&E forwarders on hospitality jobs. Air freight is available on samples and rush orders.
05
Can you match a custom Pantone or photograph?
Yes. Pantone TPG/TCX/NCS or a hex value works fine. Photographs work too — we propose 2–3 directions in 14 days and run the proof you pick. Custom adds 8–14% over stock pricing.
06
I have a discontinued sample. Can you replicate it?
Often yes. Mail us an A4-sized piece (or smaller — coin-sized works for color). We send back two trial strips and a quote at trade or volume tier in 14–21 days. No design fee for replication — only the dye-lot premium.
07
What payment terms do you offer?
Terms scale with order size: trial orders run 50% deposit + 50% before shipment; standard volume orders 30% + 70%; established customers (3+ orders) move to 30% + Net 7 after shipment. Wise, T/T or L/C. We also handle FOB, CIF and DDP terms; ocean freight is separate and adds to delivery time.
08
Do physical swatches cost anything?
Physical swatches and sample books are paid and credited against your first order. A loaded Specifier Kit (15+ swatches across families) is $45, fully credited against your first trade order. Digital samples are free.
09
What is your returns / defects policy?
If bulk falls outside the reference swatch you signed off on, we re-make at our cost. Hand-woven products carry small variation by design — that's noted on every quote and on the reference swatch you keep.
10
How does pricing scale on a 1,000+ roll project?
Project tier is quoted, not listed. The variables are material family, custom-color premium, fire-cert add-on, and FF&E coordination. Bring us the spec, the volume, and the timeline — we send a written quote within 48 hours.